FAQ

Checkout

 

What shipping options do you offer?

Shipping within the US is always free with any order over $150. Orders under $150 have a $4.99 flat rate shipping charge. Pricing for International Shipments vary and all available options are shown on the Cart page during Checkout.

Packages are delivered Monday – Saturday through USPS with the exception of national holidays. All domestic packages are shipped using 1-3 Day Priority Mail unless otherwise stated. International packages vary by country.

 

Return Policy and Instructions

For all information regarding returns and exchanges please visit the link below:

https://oldtavernfarmapparel.com/pages/return-policy-instructions

 

Order Processing

 

Can I update my Shipping Address?

For any changes to shipping addresses, please Submit a Request or message our team using the following format:

Name

Email

Order #

Old Shipping Address

New Shipping Address

Please try to reach out to our team as soon as possible so any changes can be made before shipment.

When will my order ship?

After new orders are successfully placed through oldtavernfarmapparel.com, they're immediately added to our shipment queue. Depending on volume, orders typically ship within 24-48 hours. 

Order details can be viewed in your OTF Account Dashboard.

If you haven't received an email update from us in a while, please don't hesitate to email oldtavernfarmapparel@gmail.com.

How do I track the shipment of my order?

Once we've looked it over and packaged it up, we'll print your shipping label and email you tracking info with a link to check the progress of your order. You can track that number through USPS.com or on our website in the order history section of your OTF Apparel account dashboard.

If you have any questions about your order, please email oldtavernfarmapparel@gmail.com.

Product

How do I care for my garment?

Machine-wash with all-purpose detergent. Do not wash with abrasive products such as towels or velcro.  To prolong the life span of your product we recommend to hang-dry.  Hot dryers will break down the synthetic fibers over time.  If using a dryer is necessary we recommend tumble-dry low. Most cottons/synthetic fabrics produce static and may permanently wrinkle in a hot dryer.  Use fabric softener to curb static.

What size am I?

Please see our size chart and guide here:  https://oldtavernfarmapparel.com/pages/size-chart-care-instructions

 

Wholesale Inquires

We look to work with businesses who will represent OTF in a way that will maintain our brand feel, culture and style. We're working hard day after day to create new clothes and build the OTF brand, and we're excited to share it with other like-minded retailers.  For more information regarding Wholesale please email: oldtavernfarmapparel@gmail.com

 

Private Label Inquiries 

If you are interested in Private Label Services, please visit: movementmfg.com or email movementmfg@gmail.com.