Return Policy & Instructions
Return Request must be submitted within 10 days of delivery.
Merchandise must not be worn, washed, or altered.
Merchandise must be returned with all tags on and in original packaging.
Damaged merchandise or merchandise without tags, may not qualify for refund.
All garments are subject to inspection.
Please note that shipping charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
OTF monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior. We also reserve the right to close accounts or cancel orders if we identify an unreasonable, repetitive return pattern associated with your account.
How do I Return or Exchange my item(s)?
To begin the Return/Exchange process, please e-mail: email@example.com
Once you have submitted your Return/Exchange Request, you will receive an email with a Return Authorization Number that you include in the package you are returning.
Refunds & Processing Time?
You will receive status notifications via email. Once we receive your return, your account will be credited within 3-5 business days.
Return Not Approved?
If your return has been denied and you have questions please email us at: firstname.lastname@example.org
We take pride and stand by our products. If a defect does occur please email us at: email@example.com. We handle defects case by case so that we can fully understand the issue and improve.